hotel’s continuum of public perception and retention of repeat guests

(could I have made that subject line less sexy) As I check reservations for the hotel I’ll be staying at to give a talk this week at a conference, a graphic like this came to mind.

guest retention

EDIT: Which didn’t work out so well for me. The Buffalo Hyatt didn’t have free WiFi like most places I stay. No free service most others provide = bad service = would not recommend Buffalo Hyatt = will not be staying at a Hyatt probably again unless required.