the best infographic of the worst clients
The good folks at toggl [disclosure: Fan and user, but this would be funny regardless) came up with a fantastic page for people and agencies who deal with [dun dun dun-dah] terrible clients – framed by way of pirates. Because of course, pirates.
It gave me chuckles while cringing at the horrors. I’ve dealt with every single one of the scenarios in my career several times over, be it as a freelancer, running an agency, to even internal teams where the client is in essence your own organization.
Yes, it reading it was laughter along the lines of ‘it wouldn’t be so funny if it wasn’t so true.’
Toggl‘s page about terrible clients isn’t just a yuck-it-up graphic however, scroll past and they have eight really good insights that detail situations with clients one may get into, and how to potentially maneuver for the best win-win scenario.
I’ll add, if you’re a freelancer or small agency and NOT tracking your time – stop doing that! Now. Toggl and many other time tracking tools have free versions if you’re poor, if you have a little scratch there’s a very good chance the software you buy for business is a write off. Win-win.
You’d be surprised at how much time it truly takes for projects, valuable time, time that if you don’t know what you’re doing with it, you can’t get the most out of it. Proper time tracking, plus honesty, can back up why you have to charge what you charge to do what you (hopefully) love. It also enables you to understand the time projects take so you can plan accordingly in the future or where to address need for help or what to prioritize.